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Consumer protection laws in India were enacted to protect the interest of consumers and ensure that they are treated fairly by sellers, manufacturers, and service providers.
Written by:
Shivi Gupta
Published on
24-Jul-18

Consumer protection laws in India were enacted to protect the interest of consumers and ensure that they are treated fairly by sellers, manufacturers and service providers. The Consumer Protection Act, 1986 protects consumers against fraud and scams and lays down the process of how to file a case in consumer court in India. 

What is the role of a consumer court lawyer?

A consumer court lawyer is hired to file a consumer complaint in case a consumer wants to take any action against a seller or service provider for selling a faulty product, providing low-quality services, or showing misleading advertisements to the public for their product or service.

You can get connected with a large network of 2000+ consumer court lawyers! Our consumer court lawyers specialise in protecting the interests of consumers against fraudulent business practices, low-quality services, and false claims by sellers. A consumer complaint can also be filed for issues like medical negligence, delay in property possession, insurance claims, etc.

 

How to draft a legal notice for consumer complaint?

Your consumer court lawyer will send a legal notice that is well-drafted and includes all the necessary details relating to your complaint, company’s response to your problem, and the legal action sought against the company if it fails to send a reply to the legal notice.

Consumer protection law is wide-ranging and establishes a 3-tier consumer forum. A consumer protection attorney helps you in drafting your complaint and filing your case in the correct court. Your consumer court lawyer can file a complaint in any of the following courts: 

  • District Consumer Dispute Redressal Forum: When the total value of your case is less than Rs. 25 lakhs.
  • State Consumer Dispute Redressal Forum: When the total value of your case is more than Rs. 25 lakhs, but less than Rs. 1 crore.
  • National Consumer Dispute Redressal Commission: When the total value of your case is more than Rs. 1 crore.

While it is generally believed that consumers are responsible for making right decisions about their purchases, it is also believed that some businesses may trick consumers to agree to terms that the consumer cannot be expected to understand. 

In situations where a consumer is bound by an agreement with ambiguous or deliberately deceptive terms and conditions, a consumer court lawyer is able to advise the consumer in obtaining release from the contract.

When a consumer is about to make a major purchase or plans to sign onto a service agreement, it is in his best interest to speak to a consumer protection attorney and ask him to review the contract to ensure that its terms are favourable to him.

Who can help?

It becomes imperative to hire the best consumer court lawyers to send a legal notice, review sale, purchase or service documents, and file a case in consumer court in India. Find the most reliable and experienced consumer court lawyers in India through MyAdvo. Email us at info@myadvo.in  or call us at +919811782573.