Legal cases with fixed pricing, standardized processes, and firm timelines
Shopping has become synonymous with online purchases, all thanks to the surge in number of online shopping portals. Millions of people wait in anticipation for the special online sale days and festivals to grab the best and cheapest deals. However, these massive sales often lead up to a huge number of orders that the sellers are unable to fulfil on time or sometimes, at all.
It is ultimately the consumer who gets a month-late delivery of a product which had a guaranteed one-day delivery, or no delivery of the product at all for which they paid a hefty amount in advance.
As a consumer, you have two options- either to keep waiting in anticipation for your undelivered product or take a legal action. If you’re also one of those avid buyers who is waiting for an undelivered product from any of the leading e-commerce websites, here’s what to do:
You can file a case in consumer court with help of an experienced Consumer rights advocates . A consumer complaint can be filed in any of the following consumer forums:
District Consumer Dispute Redressal Commission: Cases which have a total value of less than Rs. 25 lakhs can be filed in district CDRC.
State Consumer Dispute Redressal Commission: Cases which have a total value of more than Rs. 25 lakhs, but less than Rs. 1 crore can be filed in state CDRC.
National Consumer Dispute Redressal Commission: Cases which have a total value of more than Rs. 1 crore can be filed in national CDRC.
Non-delivery of product purchased online may seem like a petty issue, but the number of fraud sellers and scams to dupe people of their money, are increasing with increase in the e-commerce business. You must consult an experienced consumer protection lawyer in India to know your best options if you’re also fallen victim to any e-commerce fraud or faulty services.