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District Consumer Dispute Redressal Forum in Chandigarh has directed the Idea Cellular company to compensate an amount of Rs 10,000 to a panchkula based advocate named Vaibhav Jain for deactivating his mobile services for four hours.
It was stated in the complaint that the complainant has ported his number on June 7, 2016 from Airtel to Idea. It was further stated in the complaint that on July 16, 2016 bill of Rs 1,113 from idea against which a payment of Rs 1100 has been done by the complainant advocate.
Even after the payment the Idea Cellular shut his connection on 18 July 2016 on the ground that the payment of dues of Rs 627.16 is not cleared with Airtel. The connection was disconnected from 3 pm to 7.30 pm. Although, it was submitted by the complainant advocate that he had paid the payment of Rs 630 to airtel on the same day of receiving the bill.
Idea justified its stand by saying that they have been asked by the Airtel to disconnect Vaibhav’s number for non-payment of dues to the airtel company for which airtel has send him the message on July 4, 2016 and later the complainant advocate was also sent the messages by the Idea from July 5 to July 12, 2016 to clear the dues.
The complainant advocate contended that for reactivation of his mobile service he has to show the payment receipts to the Idea. He said that he was harassed by the whole incident and thus has sent the legal notice to Idea Cellular for claiming compensation.
The Idea company further stated that the payment receipts were not shown by the Vaibhav till 18 July, so, his mobile services were deactivated and when he showed the payment receipt on 18 July 2016 and hence the service was again started on the same day.
The forum held that the Idea was wrong in deactivating the mobile service of the complainant advocate without hearing him. The forum further held that the availability of the activated phone service is of prime importance in a profession of complainant 1.e, advocate and the Idea has deactivated the mobile service unreasonably.