Why Big basket delivered fake/wrong product.

I ordered Mango Alphonso(Ratnagiri) food product online to Big Basket but during delivery BB delivered Mango Alphonso in place of Mango Alphonso(Ratnagiri). On the website Price of Mango Alphonso 6 piece pkt was Rs. 150 to Rs 200/- and Price of Mango Aplphonso(Ratnagiri) 6 piece pkt was Rs. 300 to 350/- I requested for refund of excess paid amount but Big basket not refunded excess amount of four orders. Kindly inform what should I do.

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4 answers

Consumer Protection

Posted on 12-Aug-18

Advocate Varun

Answered on 12-Aug-18

You may send a legal notice along with the copy of the mail sent to the company and granting 7 days to initiate and refund the amount. If that does not happen you may file a complaint in nearest forum for deficiency in service. There are various judgements to support your claim. Online portals are liable even when they say they are only intermediaries during sale. Last year Flipkart was asked to pay 10,000 plus refund amount to the customer.

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Advocate Varun

Answered on 12-Aug-18

Please send a legal notice to the nearest chapter of the Company and ask them to reply or to initiate refund withing 7 days. If not complied you may initiate a complain with Consumer Forum for deficiency in service and misrepresentation. You may present your case.

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Advocate Anita

Answered on 13-Aug-18

So may be the amount shown to the website was without having any taxes.. if this is the reason they charged extra then nothing could be done. but yes if it was showing the price inclusive of all taxes then you may take a legal action against such company.. and secondly do check the amount shownto you was latest upadated page or was older one.

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Advocate Sarfaraz

Answered on 13-Aug-18

This is a clear case of deficiency in services, therefore, can file consumer complaint in your district. Do collate all the documents before approaching your forum

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