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What is the process to file a case against a bank for mental harrasment

I want to file a case against a bank for a credit card payment recovery where I have been getting calls and harrassed mentally tortured by rude statements even after making a payment. Also I have called up the bank several times and written email complaint but they replied after the Tat was over only when I put up a the comolain on social media then contacted me. And there is no solution yet
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Consumer Protection
Posted on 26th Sep, 2018
Advocate Luv
Answered on 2nd Nov, 2018
Pl file a complaint before Banking Ombudman.
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