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What is the procedure to get a telecom company to share the calls done with their call center executive?

This was the email I had shared with Vodafone. They are refusing to share the audio files and mentioning that it is only for internal training purpose. I had activated the international roaming pack of Vodafone worth Rs 3500 for a period of 10 days on 11th July. I was inside the Mumbai International airport when I had activated the plan while talking to the customer care executive. I had asked him about the availability of roaming in Netherlands, Czech Republic, Estonia and Finland The exec
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Consumer Protection
Posted on 22nd Oct, 2018
Advocate Luv
Answered on 2nd Nov, 2018
Since VODFONE can not be termed as a Public Authority, a recourse to RTI may not be available. If you intend to file a case against them, the Ombudsman concerned may ask them to produce the relevant record of the conversation.
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