Select Location

What is the procedure to get a telecom company to share the calls done with their call center executive?

This was the email I had shared with Vodafone. They are refusing to share the audio files and mentioning that it is only for internal training purpose. I had activated the international roaming pack of Vodafone worth Rs 3500 for a period of 10 days on 11th July. I was inside the Mumbai International airport when I had activated the plan while talking to the customer care executive. I had asked him about the availability of roaming in Netherlands, Czech Republic, Estonia and Finland The exec
0 likes
1 answers
Consumer Protection
Posted on 22nd Oct, 2018
Advocate Luv
Answered on 2nd Nov, 2018
Since VODFONE can not be termed as a Public Authority, a recourse to RTI may not be available. If you intend to file a case against them, the Ombudsman concerned may ask them to produce the relevant record of the conversation.
0 Comments
You need to be logged in to comment

Related questions

Billing Issue

A person has seperate electricity connection but the electricity department has transferred the dues of his father in his name after 1.5 years, Is the person entitled to pay the arrears as he holds the different entity?
0 likes
0 answers
Consumer Protection
Posted on 13th Sep, 2019

Theft of gold jewellery in a running train

My wife and mother was travelling by train in an AC Reserved coach.My wife went down of the train to bring some milk to my 6 month old daughter leaving my mother along with all the luggage in the compartment. As the train departs my wife returns back and after sometime she found that her ladies purse in which she kept around 200 grams of gold jewellery is missing. She and my mother get shocked very badly. And didn't tell anyone regarding this incident in the train as they don't know what to do. After reaching the destination place after 3 hours of incident, they told the incident. Only after that the FIR was lodged in the morning by GRP Police. GRP police is not taking the case seriously and asking us why we don't inform the incident to TTE and running RPF squad. But in the state of shock we could not able to tell the incident at that time to anybody. Sir can I took this case to consumer forum for compensation by Railways
0 likes
0 answers
Consumer Protection
Posted on 28th Aug, 2019

asd

asdsadasd
0 likes
0 answers
Consumer Protection
Posted on 27th Aug, 2019
Find the best lawyers/advocates and book legal services.