How to claim damages for mental harassment

Hi, I applied for UK Visa processing to YAxis pvt ltd and paid 71,000 Rs for me and my wife Visa assistance. However due to pandemic situation we lost our jobs and had to cancel our plan to go to UK. We asked the company if they could refund the amount as we are canceling the visa application. But they are refusing the same by saying we had signed the agreement which says if user cancels the process from their end company wont refund. Also this is very early stage of visa processing where company havent spent much time or money on our visa task. Is there any option to work it out? Or I'll have to accept that We lost our money. Thanks in advance.

Sir i have purchased one car from.customer on the deal of 3.50 lacs , Where there is some outstanding ot 2.80 lacs of icici bank .ao i have made payment to customer in this way 1.) Cheque amount of 2.80 lacs in favour of icici bank car loan outstanding 2.) 50 thousand to customers account by the mode of imps. 3) remaining 20 k i have hold and committ him to pay when he will provideme Bank NOC of loan closed. Now i am calling customer for NOC as i am not able to transfer car due to Bank NOC not provided to me ,As per customer bank is not giving him NOC due to his default in some credit card of same bank .bank asked him to pay card duesthwn bank will releaseCar NOC . Customer is not supporting me neither he is providing bank NOC nor he is taking back his car and returning my money. Pls advice me what i willdo .

File complaint against fraudulent companies.This company is of online shopping site.