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If possession is not delivered on time, the buyer can file a complaint for ‘deficiency in service’ in the consumer court against the builder. MyAdvo will help you find an expert consumer court lawyer and will help manage the case lifecycle.

Before filing a Consumer complaint, sending a legal notice to the builder acts as a final warning. In case the dispute is still not resolved, you should then file a Consumer complaint. To send a legal notice, click here.

Steps involved in a Consumer complaint/case:

Before your Payment

After your Payment

Document Verification

You will be required to send scanned copies of documents pertaining to the real estate property for verification by a lawyer.

Complaint Drafting

The complaint will be drafted and shared with you for review and approval within 7 days of receiving the documents.

Signed Draft

You are required to print the draft on legal size paper, sign and send it to us via courier/ post.

Filing of Complaint

The complaint will be filed before the consumer court within 3 working days of approval of the draft.

Admission Hearing

The lawyer will make preliminary arguments before the court and get the complaint admitted.


Builder will file a reply to your complaint.


After perusing the reply, if required, the lawyer will draft a rejoinder.

Hearing and arguments

The consumer court will conduct hearings in the matter and examine the evidence presented before it. MyAdvo will keep you updated on the status of your case.


The consumer court will deliver judgment in the matter.
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Payment Structure

  • You are required to pay 40% of the case fee to start the work
  • 30% is payable after the complaint is admitted by the Authority
  • Remaining 30% is to be paid before the final hearing of the case

Required Documents

  • Application for buying of property in the Project
  • Builder-Buyer Agreement
  • Receipts of payments made to the Builder
  • Letters/ email correspondences between the Buyer and the Builder
  • Brochure of the Project
  • Letter of Allotment

Download Sample Files

Frequently Asked Questions

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