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Consumer Case - Insurance


If you have any grievance relating to insurance policy, settlement of claim or service of an insurance company, you can file a complaint before Insurance Ombudsman. Insurance Ombudsman are appointed by the government to resolve insurance related issues. MyAdvo will help you draft and file complaint through an expert insurance lawyer and will manage your case lifecycle.

Before filing the complaint, sending a legal notice to the insurance company acts as a final warning. In case the dispute is still not resolved, you should then file a complaint before Insurance Ombudsman. To send a legal notice, please click here.

Steps involved in a Consumer complaint/case

Document Verification

You will be required to send scanned copies of documents pertaining to the insurance policy for verification by a lawyer.

Complaint Drafting

The complaint will be drafted and shared with you for review and approval within 7 days of receiving the documents.

Signed Draft

You are required to print the draft on legal size paper, sign and send it to us via courier/ post.

Filing of Complaint

The complaint will be filed before the consumer court within 3 working days of approval of the draft.

Admission Hearing

The lawyer will make preliminary arguments before the court and get the complaint admitted.


Insurance company will file a reply to your complaint.


After perusing the reply, if required, the lawyer will draft a rejoinder.

Hearing and arguments

The consumer court will conduct hearings in the matter and examine the evidence presented before it. MyAdvo will keep you updated on the status of your case.


The consumer court will deliver judgment in the matter.

Required Documents

  • Copy of proposal form

  • Copy of Insurance Policy

  • Copy of Claim Form

  • Receipt of insurance premium paid

  • Any relevant communication/ correspondence sent to the Insurance Company

  • Any relevant communication/ correspondence received from the Insurance Company

  • Any other relevant document pertaining to the Insurance policy or issue at hand

Why MyAdvo?

Pool of expert insurance lawyers who have experience in dealing with consumer cases
Step-by-step update through the case lifecycle
A-Z guarantee which covers cost of changing the lawyer in the rare case of any concern
Dedicated portal to manage your case documents and communicating directly with the lawyer
Payment is fixed in the beginning and you are not hassled by the lawyer

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Frequently Asked Questions