Consumer Case

5.0 ★ ★ ★ ★ ★

8 reviews

Consultation Price

₹5,000

Excl. of taxes

Pay securely with major Credit and Debit cards, online Wallets and UPI

By booking this consultation, you agree to our T&C

Fixed One-time Quote

24x7 Customer Support

Timely Delivery of Case

Overview

If you have bought a product or availed a service and it has not met your expectations or has turned out to be defective, you can file a complaint in the consumer court against the seller or manufacturer, as the case may be. MyAdvo will help you file the consumer complaint in the appropriate forum through an expert consumer lawyer.

Before filing a Consumer complaint, sending a legal notice to the seller/ manufacturer acts as a final warning to resolve the issue. In case the dispute is still not resolved, you should then file a Consumer complaint. To send a legal notice first, click here.

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After your Payment

DOCUMENT VERIFICATION

You will be required to send scanned copies of documents pertaining to purchase of faulty product/ service for verification by a lawyer.

COMPLAINT DRAFTING

The complaint will be drafted and shared with you for review and approval within 4 working days of receiving the documents.

FILING OF COMPLAINT

The complaint will be filed before the consumer court within 3 working days of approval of the draft.

ADMISSION HEARING

The lawyer will make preliminary arguments before the court and get the complaint admitted.

REPLY

The seller/ manufacturer, as the case may be, will file a reply to your complaint.

HEARING AND ARGUMENTS

The consumer court will conduct hearings in the matter. MyAdvo will keep you updated on the status of your case.

JUDGMENT

The consumer court will deliver judgment in the matter.

MyAdvo Assurance

100% Refund Policy

'No questions asked'

Verified Lawyers

All the lawyers are thoroughly vetted with valid Bar Council ID

Fixed Quotes

No price-hassles later

Dedicated Case Manager

A personally-assigned Case Manager for timely updates of your case proceedings

100% Confidentiality

Your personal details are kept absolutely confidential

Required Documents

Original invoice/ bill for purchase of product/ service

Proof of defect in the product/ service

All communications in forms of letters or emails sent to the seller/ manufacturer

Any other documents related to the product/ service

8 Reviews

5.0 /5 ★ ★ ★ ★ ★

Rajendra Kumar

★ ★ ★ ★ ★

Posted on 08 Jul, 2019

Excellent service best wishes to all thanks

Raja -

★ ★ ★ ★ ★

Posted on 05 Jun, 2019

Good service without hidden charges or bureaucracy. 5/5.

Pooja CHAUHAN

★ ★ ★ ★ ★

Posted on 01 Jan, 2020

Quick & cost-effective! Many thanks

Rohit Mahajan

★ ★ ★ ★ ★

Posted on 04 Mar, 2019

Extremely pleased with the level of professionalism and expertise of MyAdvo

Rohan Wadhwa

★ ★ ★ ★ ★

Posted on 11 Sep, 2018

Knowledgeable, professional and cost-effective!

Frequently Asked Questions

1. Which is the appropriate forum to file athe consumer complaint?

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1. Which is the appropriate forum to file athe consumer complaint?

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The complaint has to be filed in the appropriate consumer forum as per the amount involved. If the consumer forum decides in the favour of the seller/ manufacturer, an appeal can be filed against the order. The jurisdiction and appeal courts are mentioned in the following table:

AMOUNT INVOLVED (IN RS.)	COMPLAINT TO BE FILED IN	APPEAL TO BE FILLED IN
0 – 20 Lakh	District Consumer Dispute Redressal Forum	State Consumer Dispute Redressal Commission
20 lakh – 1 Crore	State Consumer Dispute Redressal Commission	National Consumer Dispute Redressal Commission
Above 1 Crore	National Consumer Dispute Redressal Commission	Supreme Court

2. What is a ‘defect’ in product or service?

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2. What is a ‘defect’ in product or service?

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As per the Consumer Protection law, "Defect" means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by law for or as is claimed by the trader in any manner whatsoever in relation to any goods

3. What is the time limit for filing of a consumer complaint? Is it calculated from the date of purchase or from the date of realizing the defect in the product?

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3. What is the time limit for filing of a consumer complaint? Is it calculated from the date of purchase or from the date of realizing the defect in the product?

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A consumer complaint can be filed within a period of 2 years from the date of occurrence of defect in the product or service.

4. I bought a t-shirt from a nearby shop but it did not fit me well. I went back to return the t-shirt but the shopkeeper pointed towards a note in his shop which read- “Goods once sold will not be taken back”. I feel helpless. What do I do now?

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4. I bought a t-shirt from a nearby shop but it did not fit me well. I went back to return the t-shirt but the shopkeeper pointed towards a note in his shop which read- “Goods once sold will not be taken back”. I feel helpless. What do I do now?

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Any proclamation written on the shop or on the bill/ invoice such as “Goods once sold will not be taken back” or “No exchange/No refund” amounts to “Unfair Trade Practices” and does not have any legal bearing. In such a case, if the shopkeeper is refusing to exchange the product or refund the amount, you can file a consumer complaint against her/ him.

5. I bought a smartphone which had a 1 year warranty to it. After about 8 months, it started giving problems. I asked the service centre to replace it but they said they would change a part instead. But even after changing the part, it was not working properly. I had to go to the service centre every month and they would change a part everytime. Now it has been a year and they are saying if I get a new part changed, I would have to pay for it since the phone is not covered in warranty. What should i do?

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5. I bought a smartphone which had a 1 year warranty to it. After about 8 months, it started giving problems. I asked the service centre to replace it but they said they would change a part instead. But even after changing the part, it was not working properly. I had to go to the service centre every month and they would change a part everytime. Now it has been a year and they are saying if I get a new part changed, I would have to pay for it since the phone is not covered in warranty. What should i do?

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A warranty period means that the defective product would be replaced or repaired within a specified time. Since your product was found defective during the warranty period, the seller was supposed to replace or completely repair it. If they were unable to resolve the problem and it is due to their faulty service that the warranty period expired but the defect in the product could not be cured, it is their duty to replace or repair it free of cost for you. If they deny doing this, you can file a consumer complaint.

List of Lawyers

Advocate Prawal Chaturvedi

Independent Advocate

0.0 ★ ★ ★ ★ ★

0 reviews

12+

Years of practice

Legal Services Legal Services

Government Services Government Services

Consultation Consultation

Consumer Case

None

After your Payment

DOCUMENT VERIFICATION

COMPLAINT DRAFTING

FILING OF COMPLAINT

ADMISSION HEARING

REPLY

HEARING AND ARGUMENTS

JUDGMENT

Required Documents

8 Reviews

Frequently Asked Questions

1. Which is the appropriate forum to file athe consumer complaint? + 1. Which is the appropriate forum to file athe consumer complaint? -

1. Which is the appropriate forum to file athe consumer complaint?

+

1. Which is the appropriate forum to file athe consumer complaint?

-

2. What is a ‘defect’ in product or service? + 2. What is a ‘defect’ in product or service? -

2. What is a ‘defect’ in product or service?

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2. What is a ‘defect’ in product or service?

-

3. What is the time limit for filing of a consumer complaint? Is it calculated from the date of purchase or from the date of realizing the defect in the product?

+

3. What is the time limit for filing of a consumer complaint? Is it calculated from the date of purchase or from the date of realizing the defect in the product?

-

4. I bought a t-shirt from a nearby shop but it did not fit me well. I went back to return the t-shirt but the shopkeeper pointed towards a note in his shop which read- “Goods once sold will not be taken back”. I feel helpless. What do I do now?

+

4. I bought a t-shirt from a nearby shop but it did not fit me well. I went back to return the t-shirt but the shopkeeper pointed towards a note in his shop which read- “Goods once sold will not be taken back”. I feel helpless. What do I do now?

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List of Lawyers

Advocate Prawal Chaturvedi

Independent Advocate

Expertise in

Civil, Recovery of Money, Criminal, Consumer Protection, Divorce

SERVICES

COMPANY

Legal Services
Legal Services

Government Services
Government Services

Consultation
Consultation

1. Which is the appropriate forum to file athe consumer complaint?

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1. Which is the appropriate forum to file athe consumer complaint?

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2. What is a ‘defect’ in product or service?

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2. What is a ‘defect’ in product or service?

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